T&C

All our items are hand finished to the highest quality and made of 100% organic cotton and recycled P.E.T. polyester.

 

If you are unhappy with your purchase, please get in touch with our customer services team

sales@sae-rima.co.uk

 

WASH CARE

All items are supplied with the wash care garment tag attached separately as part of our design.  We cannot accept responsibility for any items washed outside the recommended guidelines. If you do not have the wash care label or it has been lost or thrown away, you can refer to it all on the care section on our website or feel free to get in touch. We will be happy to offer any further advice.

 

DELIVERY

At this stage, the cost of postage back to us is the buyer’s responsibility, and delivery is non-refundable. Please ensure your order number is provided when you return an item.

Please refer to our Shipping page for more details on delivery

 

RETURNS

You can return your garment to us within 14 days of receiving the item. To exchange an item, for reasons such as size, please send us back the garment before we issue you with the revised size. 

We can only process a returned order once we have received the item back. Should you wish to swap for a different design entirely you will need to send the item back to us for us to check it and refund you.

We will not accept any items of clothing that have been worn or damaged in any way after the item has been received. We will issue a refund once we have confirmed the above notice regarding returns and exchanges.

Please contact us at sales@sae-rima.co.uk and quote the following:

  • Your order reference

  • The email address from which you ordered it

  • Your full name and address

  • The reason why you are returning

Refunds can take anything from 1-10 days depending on your bank

Please note that sale items cannot be returned or exchanged.

For more info on how to return your items, please see out FAQ section on returns.

 

STOCK

In some cases the item you wish to exchange for may not be in stock and we will notify you if this is the case. Keep in touch and new stock will be announced on the website once it is back in.

 Upon dispute, S Æ - R I M A reserves the right to make the final decision on all returns cases.

 

GIVE AWAY COMPETITIONS

UK applicants will receive free UK delivery

Applicants outside of the UK will need to pay postage to their country of which we will inform you of the cost